Contact Us
At Loonie Casino, we pride ourselves on delivering exceptional, round-the-clock support to our players. Whether you have a question regarding your account, require assistance with a withdrawal, or need to discuss compliance matters, our dedicated Canadian support team is here to help.
- Customer Support Email: [email protected]
- Legal & Compliance Email: [email protected]
- Toll-Free Phone (Canada): 1-800-555-LOON (5666) - Available 8:00 AM to 10:00 PM EST
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
- Corporate Mailing Address: Loonie Casino Operations, 100 King Street West, Suite 4000, Toronto, ON, M5X 1A9, Canada.
About Us
Founded in 2018 by a consortium of Canadian gaming veterans, Loonie Casino was born from a singular vision: to create a premium, locally tailored online casino experience that Canadians can inherently trust. Frustrated by offshore platforms that didn't understand the nuances of the Canadian player, our founders set out to build a platform that felt like home—hence, the "Loonie" was chosen as our namesake, representing our deep Canadian roots and commitment to our local player base.
Our Mission: We are driven by the pursuit of unparalleled player entertainment, underpinned by an uncompromising commitment to fair play, transparency, and state-of-the-art security. We believe that a truly great casino experience is one where the player never has to worry about the safety of their funds or the integrity of the games.
Security & Fair Play: Our Casino utilizes bank-grade 256-bit SSL encryption to protect every transaction. Furthermore, all our games are rigorously tested and certified by independent auditing bodies (such as eCOGRA) to ensure Random Number Generator (RNG) compliance, guaranteeing that every spin, shuffle, and roll is 100% fair and completely unpredictable.
Responsible Gambling
We view gambling strictly as a form of entertainment, not a way to make money. We are fiercely committed to protecting our players and providing a safe environment. We understand that for a small percentage of individuals, gambling can cease to be fun and become a problem. We approach this issue with the utmost empathy and offer robust tools to help you stay in control.
Player Protection Tools
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account.
- Session Limits: Control the amount of time you spend logged into Our Casino.
- Take a Break: Temporarily suspend your account for periods ranging from 24 hours to 6 weeks.
- Self-Exclusion: For those who require a definitive break, we offer strict self-exclusion protocols ranging from 6 months to 5 years, during which your account cannot be reopened under any circumstances.
Getting Help
If you feel that your gambling is negatively impacting your life, we strongly urge you to seek professional assistance immediately. You are not alone. Please reach out to the following organizations for free, confidential support:
- ConnexOntario: Call 1-866-531-2600 or visit connexontario.ca for problem gambling support in Canada.
- Responsible Gambling Council (RGC): Visit responsiblegambling.org.
- BeGambleAware: Visit begambleaware.org for international resources.
Privacy Policy
Last Updated: October 24, 2023
We respect your privacy and are committed to protecting your personal data in strict accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
We collect Personally Identifiable Information (PII) during account registration, including but not limited to: full name, date of birth, residential address, email address, and phone number. We also collect financial data to process transactions and Know Your Customer (KYC) documentation (e.g., government-issued ID, utility bills) to comply with regulatory requirements.
2. How We Use Your Data
Your data is utilized strictly for the following purposes:
- To create, operate, and manage your Loonie Casino account.
- To process deposits and withdrawals securely.
- To comply with Anti-Money Laundering (AML) directives and regulatory mandates set forth by FINTRAC.
- To provide customer support and improve our services through aggregated analytics.
3. Data Sharing and Cookies
We do not sell your personal data to third parties. Data may be shared with trusted third-party payment processors and identity verification services solely for the purpose of facilitating our services. Our website utilizes cookies to enhance user experience, track session activity securely, and remember your preferences. You may manage cookie settings via your browser at any time.
Terms and Conditions
Effective Date: October 24, 2023
Please read these Terms and Conditions carefully before using looniecasino.org. By registering an account, you enter into a legally binding agreement with Loonie Casino.
1. Acceptance of Terms
By accessing Our Casino, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations governing online gaming in your jurisdiction.
2. Account Eligibility
To register and play at Loonie Casino, you must be a resident of a jurisdiction where online gambling is legal and you must be of legal gambling age in your respective province or territory (19+ in most Canadian provinces, 18+ where applicable). We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation will result in account suspension and forfeiture of funds.
3. Verification and KYC (Know Your Customer)
In adherence to strict AML policies, we require all players to undergo a verification process prior to their first withdrawal. This includes submitting copies of a valid government-issued ID and proof of address. We reserve the right to withhold any withdrawals until the KYC process is successfully completed.
4. Wagering and Withdrawals
All funds deposited must be wagered at least once before a withdrawal can be initiated, to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements as detailed in our separate Bonus Terms. We process withdrawals within 48-72 hours, provided all KYC checks are clear. We reserve the right to void any winnings obtained through fraudulent behavior, collusion, or software manipulation.
5. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Canada and the Province of Ontario. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.